Return Policy

What you ordered not working out for you.... let’s look at options. We're here to help and will do what it takes to ensure every customer is taken care of.

Order Cancellations

You can cancel your order by emailing us at TheRanchArrangement@gmail.com. Please supply your name, order number, and the reason for the cancellation. The reason won't change anything, we just like to know.

If you attempt to cancel after a package has been shipped, we'll gladly accept a return for a full refund for up to 10 days.

Returns Without Cause

We want to ensure our customers are happy with their purchases and understand plans can change or products may not quite meet your needs/expectations. If you aren't happy with your purchase, you can return eligible products as follows:

• For a full refund, minus shipping costs, for up to 10 days.
• For a full refund minus 15% restocking fee, minus shipping costs, for days 10-30.
• The Ranch Arrangement does not refund any shipping costs for orders returned without cause. This includes original shipping costs and return shipping costs.

Please include your name, order number, a note requesting that a return be processed, and the reason. Once our staff has the opportunity to inspect the item's condition and verify it's state, we'll issue a refund. We do not refund shipping costs, sorry! Just like a brick and mortar store wouldn't pay for your gas to drive the item back.

Failure to include all requested information may delay any refunds or exchanges. We apologize up front!

• Items must be in new condition, unopened if it ships in a sealed package and undamaged.
• Items must be returned with ALL accessories, parts, documentation, and other materials as shipped from our shop or manufacturer. Failure to return everything for that item in question will automatically incur a 25% restocking fee.
• As noted, The Ranch Arrangement is not responsible for return shipping costs.

Returns with Cause

If we made a mistake, we'll make it right if notified within 10 days of receipt of item. We will either work with you to swap out the item, offer store credit to make it right in lieu of a return, or refund the item upon return.

• You'll receive a pre-paid return shipping label by email. Please ensure the email you used for the order is accurate - if it isn't, you won't get the label.
• Once we receive the shipment and we inspect it, we will ship out the correct item, issue store credit, or refund the order.
• The same conditions apply as above, returned item must be in new condition. If it has been opened, you will be charged a 15% restocking fee. If damaged, you will be charged for the repair.

Refunds

In the event that a refund is necessary, please understand that it can take 3-7 business days for it to process. If you have not received your refund within 7 business days of getting the order update, please send us an email at TheRanchArrangement@gmail.com inquiring to the status. We'll do everything we can to resolve any refund issue to your satisfaction.